Customer Services Administrator

at  Best Food Logistics

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing & Tesco Café
• 10% Booker discount
• 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals)
• 25% discount at selected Burger King restaurants
• Pension – save up to 6% and Best will match your contribution
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
• A great holiday package – 29 days pro rata
  We operate the UK’s ONLY flexible multi-temp, shared-customer delivery logistics network. We buy, warehouse, pick and distribute the entire stock that goes into our customer’s stores across the UK, priding ourselves on quality of service.
  Working within a fast-paced, reactive environment, you will be responsible for clear, concise and accurate communication to internal and external customers.

Supporting an operation that primarily involves delivery overnight, this role is the key point of contact for stores and the senior leadership team (both internally and externally). You will be each store’s primary contact within Best Food Logistics and will be responsible for dealing with their queries and escalating their concerns and requests.

• Logging calls from stores and assisting them with their queries.
• Keying orders and processing requests for additional stock
• Sending out regular reports.
• Monitoring overdue deliveries and informing customers of the estimated time of arrival
• Contacting drivers directly for updates
• Answering queries from our customer’s senior management team
• Assisting the credit investigator to investigate store credit claims
• Receiving special requests/changes to planned deliveries from customers and informing the transport team
• Assisting the rest of the transport team with the day-to-day of a busy operation

Clear communication and professional phone manner, numeracy and literacy, and PC experience. Familiarity with Microsoft Office and former customer service/call centre experience will be of benefit to this role.
Closing Date:
15th November 2024
Department:
Transport
Hours:
40 Hours per week
Location:
Hoddesdon
Reference Number:
booker/TP/246930/23715
Salary:
Competitiv

• Logging calls from stores and assisting them with their queries.
• Keying orders and processing requests for additional stock
• Sending out regular reports.
• Monitoring overdue deliveries and informing customers of the estimated time of arrival
• Contacting drivers directly for updates
• Answering queries from our customer’s senior management team
• Assisting the credit investigator to investigate store credit claims
• Receiving special requests/changes to planned deliveries from customers and informing the transport team
• Assisting the rest of the transport team with the day-to-day of a busy operatio