Customer Services Administrator

at  DCC Vital

Req ID: 7630
Company: DCC Vital - Fannin Ltd
Salary: Salary not disclosed
Location:Leopardstown, IE, Dublin 18
Contract Type: Fixed Term Contract
Date Posted: 17 Sep 2024
Description:
Role: Customer Service Administrator
Reports to: Customer Services Manager
Duration: Contract
Location: Leopardstown

SUMMARY

The successful candidate will be based in Leopardstown working as part of the Customer Service Team. The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.

QUALIFICATIONS & EXPERIENCE:

• Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
• Excellent verbal & written communication skills
• Working knowledge of SAP
• Pharmaceutical experience desirable
• Working knowledge of SAP
• A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.

• Dealing with all aspects of customer orders.
• Dealing with product returns and credit notes.
• Dealing with customer enquiries, requests, backorders and record management.
• Ensuring all customer queries and issues are resolved promptly and thoroughly.
• Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
• Scheduling orders for delivery
• Dealing with Quality and other Departments
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
• Supporting Sales Teams & Managers
• Providing administrative support to other departments, as required