Customer Services Administrator

at  Major Recruitment

Major Recruitment have an exciting opportunity for a Customer Services Administrator to work for our well-established client in Hartlepool on a permanent basis. Our client is a global manufacturing business with two sites in the UK and are a leading independent, global manufacturer of specialty aroma chemicals and natural extracts for the flavour and fragrance industry. Established 90 years ago, they partner with the world’s biggest flavour and fragrance companies to manufacture specialty aroma chemicals and unique natural extracts that make a difference for their customers and their products.
You will be responsible for managing customers and all order related issues in an efficient manner. You will co-ordinate the customer needs through the appropriate departments from initial enquiry through to shipping of raw material or finished product, the ideal candidate will also have a background within the manufacturing industry.

• Receive and enter customer orders onto the MRP system
• Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
• Keep client proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delays
• Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved.
• Work with Planning & Sales to determine inventory management plans for customers.
• Respond and assist on all supply chain related issues
• Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
• Effectively escalate issues to Supervisor and/or Senior Manager where appropriate.
• Maintain customer records and master data. Ensure its accuracy on a consistent basis.
• Identify and pro-actively manage your training needs
• Provide effective cover to co-workers who are on holiday or on sickness leave