Customer Services Advisor

at  Comfy Quilts

OVERVIEW:

A superb opportunity has arisen for an Administrator to join a small, busy Customer Service team based in Middleton. We are looking for a strong communicator, with a natural positive drive and a good all-rounder to join a small friendly team.

DESIRED ATTRIBUTES, KEY SKILLS & EXPERIENCE:

• Proven previous experience in a B2B, customer service or administration role essential.
• Strong IT skills in MS Office apps (Word, Excel, Outlook).
• Excellent communication both written and verbally
• Excellent organisation skills, you’ll be organised in your approach which will enable you to manage and prioritise your workload under pressure.
• Must be able to multitask.
• Previous experience in an eCommerce role or textile knowledge would be beneficial, but not essential.
• Problem solving with a Positive attitude.
• Understanding of GDPR, although training will be provided.

E-BEDDING LIMITED (PART OF THE COMFY GROUP FAMILY OF COMPANIES)

• Competitive salary
• 25 days holiday plus 8 bank holidays
• Employee discount
• Free parking
• Free tea & coffee
• Great office environment
  Founded in 1973, the Comfy Group demonstrates a strong record of growth and are looking forward to exciting times ahead. We are proud of the fact that one in three people in the UK sleep on a pillow that we have made, manufacturing products on behalf of trusted brands such as Silentnight, Sealy, Snug and Jeff Banks and working closely with national retailers to ensure our products are widely available in-store and online. It is also our proud claim that one in four pillows sold in Britain is made by us in our manufacturing facility, based in Manchester. Our on-line e-tailing was established in 2006, offering pick, pack and despatch solutions to online retailers. More recently, the company has diversified to offer a direct to consumer proposition through its relationships with Amazon, eBay and Groupon, together with direct to consumer offerings via nanusleep.co.uk, soundasleeppillow.co.uk, sleepypeople.com and brandedbedding.com. With over four decades worth of experience and knowledge under our belt, it’s no surprise that the Comfy Group is a force to be reckoned with in our industry.
  https://www.linkedin.com/company/comfy-quilts-limited/

• Managing the customers’ orders end to end, including approving orders and product, overseeing shipping activities, handling invoicing.
• Dealing with customer via email, chat and calls
• Liaising effectively and efficiently with other departments to seamlessly manage the workflow, ensuring efficient communication and coordination.
• Using various customer portals to ensure customer SLAs are met.
• Processing data within internal systems.
• General day-to-day Administration tasks.
• Achieving targets set.
• Processing of sensitive data and using financial portals such as PayPal/Klarna/Stripe/Sage pay