Customer Services Advisor

at  Raven Housing Trust

Discipline:

Customer Experience & Support
Job type:

Permanent
Salary:

£26000
Job ref:

003402
Published:

3 days ago

WHAT YOU’LL BRING TO RAVEN:

For this role, we are looking for someone with the following:

• Experience of working in a front facing customer service environment, with knowledge of Customer Service Standards.
• An understanding of repair maintenance processes.
• Excellent written and verbal communication skills, with the ability to identify, understand and respond tactfully to the needs of a diverse range of customers.
• A competent level of IT literacy and digital skills.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 1st November 2024

HYBRID WORKING - EXPECTED OFFICE DAYS 5 DAYS PER WEEK COMMENCING ROLE, WITH INCREASED FLEXIBILITY FOLLOWING COMPLETION OF ONBOARDING.

*Job Description - Customer Services Advisor (Repairs)
*
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Customer Services Advisor to join our Customer Services team.

WHAT YOU’LL ACHIEVE IN THE ROLE:

The overall purpose of this role is to respond to all customer enquiries promptly and efficiently. Key responsibilities include:

• Acting as the initial point of contact, providing a full range of service delivery and other information, via phone, letters, emails, live chat, social media and face-to-face.
• Responding to customer enquiries and requests, through the use of technology, with a view to resolving the query at first point of contact.
• Escalating the enquiry or request when appropriate and undertaking follow-up administrative/system input work.

For this role, we are looking for someone with the following:

• Experience of working in a front facing customer service environment, with knowledge of Customer Service Standards.
• An understanding of repair maintenance processes.
• Excellent written and verbal communication skills, with the ability to identify, understand and respond tactfully to the needs of a diverse range of customers.
• A competent level of IT literacy and digital skills