Customer Services Advisor - Rides (German)

at  Bookingcom

ABOUT US:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

QUALIFICATIONS & SKILLS:

• Real passion for customer service.
• Written and verbal proficiency in German an English.
• Natural emotional intelligence with excellent listening and problem-solving skills.
• Reliability, resilience, and organizational skills.
• Desire to work in a lively, fast-paced environment embracing different cultures, nationalities, and languages

ROLE DESCRIPTION:

As a Customer Service Advisor in Booking Transport you are going to play an important role in providing exceptional travel support for both travellers and partners. Helping travellers navigate their journeys safely, in comfort, and on time whether by pre-book taxi or public transport. Our dedication to outstanding customer service through various communication channels: calls, emails, or live chat ensures that travellers have the assistance whenever and wherever they need it. Developing excellent product knowledge to help resolve traveller queries is essential, and most importantly, you will always ensure a high level of customer service that will make anyone smile. You should also have a desire to work in a lively and fast-paced environment where you will embrace different cultures, nationalities, and languages, and maintain a positive, motivated attitude to deal with some tricky traveller problems.

KEY JOB RESPONSIBILITIES AND DUTIES:

• You’ll be an advocate for the Booking.com values and will do all you can to meet customer expectations – from providing support with handling their reservations to answering their questions.
• Making a positive impact on every customer contact over multiple channels such as phone, email or live chat.
• Developing excellent product knowledge to help resolve customer queries.
• Most importantly, always ensuring a high level of customer service that’ll make anyone smile.