Customer Services/Checkout Operator

at  Mitre10

Be a key member of our team and work within an organisation that has twice been voted New Zealand’s most trusted home improvement store. Much of that trust comes from knowing we, like the other Mitre 10 stores, are completely New Zealand-owned and operated. Mitre 10 Mega Pukekohe as part of Mitre 10 (New Zealand) Ltd, is a dynamic and growing company, with a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy DIY experience. This is your chance to grow your career within our “big box” format store.
This is a key role within our store, which requires a smart, quick thinking and capable person for our busy Customer Services area, and also supporting the team on Checkouts. This position is full on – dealing with customer and staff enquiries, telephone calls, finance, checkout sales and all the other ‘one off’ situations that arise on a day to day basis. The Customer Services/Checkout team deliver the first and last impression of our business and the person we seek must have the ability to remain cool under pressure and be able to think on their feet.

To be successful you must have:

• a passion for providing excellent customer service;
• be a mature, detail minded self-starter;
• be able to multi-task, and have the ability to follow through and follow up situations in a timely manner;
• experience in conflict resolution and confidence to make decisions as required;
• have leadership skills as you will be working with a team of part-timers and full-timers;
• experience working with a POS system (specific training given);
• computer savvy and organised.

This position has rostered hours (approx 40 per week) including a weekend day. So if you want to work in a fun, dynamic work environment, as well as receive ongoing training, uniform and great staff buying privileges, and you think you can deliver on what we seek, then please forward a CV and cover letter via this website

Please refer the Job description for details