Customer Services Coordinator

at  World Vision Per

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Empleado de Plazo Determinado (duración determinada)
Job Description:

Community Engagement and Sponsorship Education

• Sponsorship messaging is effective
• Community understands WV’s identity in this area and the role of child sponsorship
• Increased number of individuals, groups and organisations are motivated and see sponsorship as an asset to improving the well-being of children, especially the most vulnerable.
• Community agree upon vision and key priorities for child well-being
• Participates in sponsorship education processes and contributes as needed
• Provides technical input on sponsorship messaging.
• Maintains inventory of sponsorship community materials.
• Provides technical input on sponsorship aspects of community engagement.
• Participates in community engagement and capacity building efforts of partners and community groups.
• Supports DF to coordinate specific needs of sponsorship communication at critical points-meetings with parent, etc.

Child Selection

• RC distribution is managed well and RC benefit from project activities
• Child selection criteria is implemented and vulnerable children are included
• RC record management and Information of high quality
• Sponsorship integration project plans are finalised; role and responsibilities of community, WV and others are agreed.
• Children are registered for child sponsorship
• Maintain budgeted RC number as planned
• Plans RC distribution by Primary Focus Area and monitors RC inventory on an ongoing basic
• Supports development of child selection criteria along with the DF
• Ensures alignment of child selection criteria with WV intent
• Coordinates overall process of child selection including timeframe, materials, documentation, etc.
• Coordinates information management – quality assurance, data entry, record management
• Develop long term plan for RC supply compliance plan with team

Designing integrated activities with children

• Sponsorship activities are integrated within project activities
• Integrated activity plan developed and implemented
• Provides subject matter expertise for integration of sponsorship requirements with development process and child participation
• Coordinates Integrated
• Activity Plan to link sponsorship requirements with project or other activities

Monitoring

• Child monitoring is community led and managed.
• Capacity of volunteers and local partners grow over time for child monitoring
• Child monitoring is integrated within project activity plans
• Data quality is high
• Child protection standards are met in sponsorship processes.
• DF is supported to manage Child monitoring and follow up
• Local stakeholders have an increased capacity to utilize monitoring data for interventions at a community level.
• Provides coordination and support to ensure Child Monitoring Standards are met
• Supports the establishment of monitoring processes and systems through CWB Committee including volunteer arrangements
• Coordinates Integrated monitoring plan
• Coordinates information management – Data quality, data entry, monitoring, tracking, exception reports, follow-up reports
• Coordinates the incorporation of child protection standards in sponsorship processes.
• Work closely with the DF to ensure CMS is integrated well as a part of community led child protection mechanisms.
• Ensures that STEP data is made available on a regular basis for staff/partners review and decision making.

Sponsor communication

• Sponsor communication is engaging and meaningful
• Sponsorship communication is of high quality and timely
• Sponsor communication is processed as per sponsorship standards
• Sponsor visit is prepared and facilitated according to the guide
• Ensures sponsor communications activities are designed in such way so as to contribute to life skills and development assets of children
• Coordination of design, development, of communication materials, quality assurance and administration (including postage)
• Coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up reports
• Ensure sponsor visits are prepared and facilitated in a way to transform the sponsors as it is the ultimate opportunity

Queries & record management

• Queries are responded to appropriately and on time
• Manages queries including record management, assignment, quality assurance and follow-up timely response

Program team support and development

• Program team learning culture enhanced over time
• To adhere to World Vision Core value
• Engage in own personal learning and development and spiritual maturity and contribute to the development of colleagues
• Contribute to ongoing reflection and learning within the team to improve programme performance
• Demonstrated commitment to World Vision values and philosophy, and capacity to engage with the broader community in living these values.

Perform other tasks duly assign by supervisor/ manager

• Carry out or engage task with good judgement and responsibly.
• Perform additional duties and assignments proactively

Knowledge/ Qualifications for this role

• Previous relevant experience, including at least one year of working in and with communities
• Experience with Sponsorship activities, program planning, implementation and monitoring
• Experience with faith, community based and child focused empowerment programs.
• Bachelor Degree in Social Studies.
• Strong understanding of community-led development work.
• Creative and able to apply innovative thinking, partnership building and problem-solving skills;
• Strong facilitation skills, including catalyzing, connecting, and building the capacity of community groups.
• Good analytical and writing skills; Basic understanding of design, monitoring, and evaluation.
• Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team.
• Effective in written and oral communication.
• Computer literacy; Strong computer skills including Word, Excel, Power Point.

Applicant Types Accepted:
Local Applicants Onl

Perform other tasks duly assign by supervisor/ manager

• Carry out or engage task with good judgement and responsibly.
• Perform additional duties and assignments proactivel

Knowledge/ Qualifications for this role

• Previous relevant experience, including at least one year of working in and with communities
• Experience with Sponsorship activities, program planning, implementation and monitoring
• Experience with faith, community based and child focused empowerment programs.
• Bachelor Degree in Social Studies.
• Strong understanding of community-led development work.
• Creative and able to apply innovative thinking, partnership building and problem-solving skills;
• Strong facilitation skills, including catalyzing, connecting, and building the capacity of community groups.
• Good analytical and writing skills; Basic understanding of design, monitoring, and evaluation.
• Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team.
• Effective in written and oral communication.
• Computer literacy; Strong computer skills including Word, Excel, Power Point