Customer Services & Data Administrator

at  Dechra Pharmaceuticals PLC

Job Introduction Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra
We are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.
Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business
The Opportunity
Administrative support of data and CRM with goal to improve data quality. Let our customers have a nice feeling in handling our customer service.

Main ResponsibilitiesSo, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including:

• Customer Service Handle customer queries and complaints via email and telephone Setup contracts for customers CRM
• Keep CRM system up-to-date
• Setup new accounts
• Mapping accounts to Targit
• Keep memberlists consolidated groups up to date.
• Daily support sales team regarding CRM issues
• Handling Data change requests Other
• Monthly reporting of ‘red prices’ for product managers
• Be Transparent: Management of the be.transparent database + Yearly reporting on the be.transparent platform
• Reading and correcting brochures
• Back-up Office Manager and Info.be mailbox

Ideal CandidateHere at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We’re particularly keen to hear from those who have/are:

• Enthusiastic, flexible and team player
• Strong computer literacy including Excel
• Language: Dutch/French/English fluently

All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we’re looking for. Should you not hear back from us within 28 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site. For any questions or queries, please contact us at recruituk@dechra.co

• Customer Service Handle customer queries and complaints via email and telephone Setup contracts for customers CRM
• Keep CRM system up-to-date
• Setup new accounts
• Mapping accounts to Targit
• Keep memberlists consolidated groups up to date.
• Daily support sales team regarding CRM issues
• Handling Data change requests Other
• Monthly reporting of ‘red prices’ for product managers
• Be Transparent: Management of the be.transparent database + Yearly reporting on the be.transparent platform
• Reading and correcting brochures
• Back-up Office Manager and Info.be mailbo