Customer Services Engineer

at  Barco

Corsico, Lombardia, Italy -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Dec, 2024Not Specified23 Sep, 20243 year(s) or aboveSalesforce,Communication Skills,English,WritingNoNo
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Description:

Date: Sep 20, 2024
Location: Corsico, IT
Company: Barco
Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020.
Function
Barco is looking for a new Customer Service Engineer for the Italian region in order to reinforce its existing team at its Italian office in Milan. As a Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

REQUIREMENTS

  • Bachelor’s degree in IT Engineering or equivalent proven experience minimum 3 year in a technical customer (Service/Sales) environment in Visualization industry
  • Good knowledge of hardware, software and networking technologies.
  • Communicates fluently in Italian and English. Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service- and client-oriented.
  • Experience with Barco’s products and Salesforce is a plus.
  • Available for frequent travelling at least 50% of the time

Responsibilities:

  • Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the Italy and abroad.
  • Installation, repair and troubleshooting of Barco hardware and software.
  • Assist at sales demos in order to promote our Barco’s solutions.
  • Give product training to partners and end-users
  • Execute pro-active analysis visits, report and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
  • Document actions and solutions in a timely fashion.
  • Follow training to update your technical, commercial and soft skills.
  • Build a relationship with the Customers and detect Service sales opportunities.


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Visualization industry

Proficient

1

Corsico, Lombardia, Italy