Customer Services Executive – Beauty

at  Healthxchange

CUSTOMER SERVICES EXECUTIVE

Location: Reading, WFH 2 days/week
Reporting to: Customer Service Manager
Salary: £26,000-30,000 pa, plus annual performance bonus

Requirements:

• Passion for delivering great customer service.
• A keen interest in beauty and skincare.
• Excellent email writing skills.
• Ability to work under pressure in a fast-paced environment.
• Self-motivated, with the ability to work under minimal supervision.
• Excellent time management capability.
• Proven communication skills.
• Confident telephone manner.
• Able to work to deadlines and deliver results under pressure.
• Flexible and adaptable.
• Reliable with excellent time keeping.
• Microsoft Office
• CRM (SalesForce) and Intact IQ preferre

As a Customer Services Executive at Healthxchange, you will be the first point of contact for new customers, playing a key role in shaping their initial experience with us. You’ll be responsible for creating a positive and lasting first impression by providing excellent support with product queries both pre- and post-sale. Ensuring that all customer orders are processed promptly and accurately, you’ll work to meet departmental KPIs while delivering a seamless service. This role is ideal for someone passionate about beauty and skincare, dedicated to providing an exceptional customer experience at every interaction.

Responsibilities:

• Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
• Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
• Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
• Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
• Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.
• Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
• Act always as a team player, working with your colleagues to achieve department goals and objectives.
• Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.
• Maintain an up-to-date knowledge of company products and procedures.
• Provide support with ad-hoc projects and tasks as required.

Requirements:

• Passion for delivering great customer service.
• A keen interest in beauty and skincare.
• Excellent email writing skills.
• Ability to work under pressure in a fast-paced environment.
• Self-motivated, with the ability to work under minimal supervision.
• Excellent time management capability.
• Proven communication skills.
• Confident telephone manner.
• Able to work to deadlines and deliver results under pressure.
• Flexible and adaptable.
• Reliable with excellent time keeping.
• Microsoft Office
• CRM (SalesForce) and Intact IQ preferred