Customer Services Executive
at Shawbrook Bank
Glasgow, Scotland, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jan, 2025 | Not Specified | 24 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Answering telephone calls & email enquiries
- Dealing with HPI queries and ensuring HPI interest is correctly registered
- Producing and issuing Welcome letters, annual statements, VAT invoices
- Dealing with In Life Management queries from customers, brokers, dealers and staff
- Providing Settlement Quotes & issue Settlement letters
- Producing Sales invoices and deal with settlement and invoice enquires
- Complete restructures on Ambit
- Liaising with other Departments to enhance and improve Customer Services and promote good business practice
- Adhere to all Legal, Regulatory, Compliance policies and procedures.
- Adhere to all HR requirements as described in the HR policies.
- Report all issues of regulatory concern to the Customer Support Manager/Compliance Manager
- Report and Escalate Potential Risk Events to the Customer Support Manager/Compliance Manager
- Any Ad hoc project work or remediation activity as applicable
- Maintain an awareness of changes to legislation including Consumer Credit Act, Data Protection Act, Anti Money Laundering Regulations and ensure compliance
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Glasgow, United Kingdom
