Customer Services Executive

at  Softcat

BE PART OF A TEAM THAT ENABLES BUSINESS GROWTH

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

As Customer Services Executive, you’ll be responsible for:

• Processing requests for return and or credits
• Unravelling and resolving all queries and discrepancies with both customers and suppliers.
• Processing credit and reinvoices for our customers, working closing with our credit control team.
• Resolving duplicate shipments with our Accounts payable team and suppliers.
• Understanding internal processes and systems in order to provide our sales teams with assistance and advice.
• Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business.
• Dedicated Customer Service rep for several Sales teams.

As Customer Services Executive, you’ll be responsible for:

• Processing requests for return and or credits
• Unravelling and resolving all queries and discrepancies with both customers and suppliers.
• Processing credit and reinvoices for our customers, working closing with our credit control team.
• Resolving duplicate shipments with our Accounts payable team and suppliers.
• Understanding internal processes and systems in order to provide our sales teams with assistance and advice.
• Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business.
• Dedicated Customer Service rep for several Sales teams

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop off