Customer Services - Field Officer

at  Murrumbidgee Irrigation

• Do you enjoy working in teams and with customers in the field?
• Do you want to develop highly sought after skills and experience in an industry-leading business?
• Do you have a ‘can do’ attitude focused on delivering outcomes and have a commitment to a strong values culture?
  Grow your career with Murrumbidgee Irrigation.
  About us
  Murrumbidgee Irrigation (MI) is one of the largest private irrigation companies in Australia serving over 3,000 customers within an area of 378,000+ hectares. The water delivery and drainage services we provide have helped create a diverse and highly productive agricultural region known as the Murrumbidgee Irrigation Area (MIA). The MIA is one of the most diverse and productive regions in Australia, forming part of the Murray-Darling Basin. The MIA is home to over 50,000 people with most jobs tied inextricably to the water we supply to farms and industry. We are a dynamic and innovative regional company that employs approximately 160 people
  We’ve been around for over 100 years, but our job is simple - to deliver water in the best way possible.
  About the role
  Murrumbidgee Irrigation is looking for a Customer Services field Officer to join our team. The Customer Services and Water Delivery team is responsible delivering water to our customers, in the best way. We strive to optimize both business and customer assets, ensuring timely and efficient delivery of our water delivery services to meet both customer and business needs.
  Customer Services Field Officer plays a critical role in enhancing customer experiences by providing field-based response to operational teams and customers across our network to support water delivery and drainage needs.

As Customer Service Field Officer, you will:

• Develop and nurture strong connections with customers and internal stakeholders
• Deliver timely information and resolutions for the customer on their water delivery
• Play a critical role in communicating customer’s water delivery needs to our operational teams
• Maintain data integrity of our Customer Relationship Management (CRM) system

What you will bring

• Commitment to achieving and upholding a strong values and safety culture
• Relevant experience in customer services or similar
• Highly developed collaboration, interpersonal and problem-solving skills
• Proficient level of computer literacy in the use of Microsoft Office and record management systems
• Knowledge of farming and/or irrigation practices (desirable)
• Live in or be willing to relocate to the Griffith Area (or surrounds)
• Have excellent teamwork and interpersonal skills.

What can we offer you?

MI offers:

• An attractive and competitive remuneration.
• Excellent work-life balance with the opportunity to secure additional annual leave.
• Access to a range of MI Benefits including Employee Assistance Program, paid parental leave, annual skin checks and flu shots.
• A proactive and inclusive work culture with a focus on safety – ‘nobody gets injured on my watch’.
• Values based workforce – Clarity, Connection, Vulnerability, Improvement
• Country living at its best with fresh air, cosmopolitan cafes and restaurants, thriving community all in a beautiful place (see www.countrychange.com.au for more info)

For more information about MI, what we do and what we can offer you, please visit www.mirrigation.com.au
For any questions, please contact the Team at MI on (02) 6962 0200 or via email at recruitment@mirrigation.com.a

Please refer the Job description for details