Customer Services & Rental Operations (12-months Fixed Term)

at  Avis Budget Group

We are searching for a top-notch customer service and rental operations consultant or what we call a Rental Operations Agent to join our team and ensure our customers receive excellent assistance at our Apex Car Rental, Queenstown location.

WHAT WE ARE LOOKING FOR:

• Preferably looking for someone with a minimum 3 months working experience in the car rental industry (highly advantageous) but any previous experience within retail, hospitality, customer service or similar roles will be needed.
• Full , clean, valid class 1 driver’s licence .
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

ABOUT THE ROLE

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings, process payments, resolve customer queries/disputes and do daily reporting.
To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages, drive vehicles between locations, assist with fleet management and assist with the cleaning of our vehicles from time to time.