Customer Services Representative - Finnish Speaker

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Join a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners.

We believe it’s the only way to drive healthcare forward, remaining a global leader in medical technology and solutions. We are actively looking for talented people to join our team! Hybrid working (3 days from home).

• Provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner, this would include direct-to-patient support as well as Medtronic personnel and Health Care Professionals.
• Resolve technical queries using an array of troubleshooting tools, ensuring all details are recorded within our CRM database.
• Exceed customer expectations when handling and resolving inquiries whilst striving for first contact resolution, offering a world-class service.
• Responsibilities may include Therapy and Product Knowledge, Call Management and Troubleshooting & Quality Management and other duties may be assigned.

Must Haves

• Great communication skills (verbal and written) in Finnish and English
• Ability to remain calm and demonstrate resilience during pressurised situations
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

Nice to Haves

• Diabetes therapy or clinical/care based experience or knowledge
• Experience troubleshooting medical equipment/services in contact center/helpdesk
• Experience using: SAP and Salesforce

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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Please refer the Job description for details