Customer Services Representative

at  International Flavors Fragrances

Job Summary
Do you want to work for one of the largest producers of flavors and fragrances in the world? At International Flavors and Fragrances (IFF) you will have the opportunity to be part of a leading company that plays a vital role in the lives of millions of people.
The Customer Service Department (CSD, division Nourish) is a professional team of 17 Customer Service Representatives. CSD supports superior customer care and service for assigned customers by being point of contact for orders and complaints and related customer requests. This is done through accurate follow-up on orders and related communication which contributes to a good On Time Performance, low external non-conformances and a good Sales performance. We are looking for an enthusiastic Customer Service Representative to join our talented team on a full-time basis.

Your responsibilities are;

• Receive and load orders in SAP.
• Monitor order fulfillment process and provide proactive communication on any bottlenecks or potential delays.
• Liaise closely with all concerned departments to try to resolve the bottlenecks.
• Being accountable for order-related customer communication.
• Load and coordinate customer complaints and credit notes in a timely and professional manner.
• Maintain all masterdata which is considered the responsibility of Customer Service.
• Build excellent relationships with key contacts at the customer and in the different departments in the IFF organization.

Requirements

• Bachelor’s degree (no specific major fields required)
• 2-3 years experience in Customer Service or Supply Chain of business-to-business.
• Knowledge of domestic and international trade.
• Expert knowledge of MS Office tools.
• Experience with ERP systems (SAP) is preferred.
• Excellent skills in English and Dutch (verbal and written)
• Effective communication skills across all levels of the organization.
• Highly collaborative and team player.
• Cross-cultural awareness.
• Customer ownership and Customer Focus; are dedicated to meeting the customer requirements and expectations.
• Accurate and good administrative skills.
• Knowledge about payment terms and Incoterms is preferred.

What does IFF offer:

• A one-year contract with the outlook of a permanent contract
• Full-time job (40 hours per week)
• Partial working remote after 6 months
• Salary between €3600 and €4500 gross per month
• 8% holiday allowance
• 25 vacation days and 3 ADV holidays
• You will receive a minimum percentage of 9,5% of your monthly salary in an individual choice budget, with which you can choose between extra holidays or salary
• Individual training and vitality budget
• Travel allowance (€0.21 per km)
• Dynamic and international working environment
• Team and company activities
• A tasty sandwich or a healthy salad in our company restaurant
• Enough parking space for your car, bicycle, or scooter.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit
IFF.com/careers/workplace-diversity-and-inclusion
to learn mor

• Receive and load orders in SAP.
• Monitor order fulfillment process and provide proactive communication on any bottlenecks or potential delays.
• Liaise closely with all concerned departments to try to resolve the bottlenecks.
• Being accountable for order-related customer communication.
• Load and coordinate customer complaints and credit notes in a timely and professional manner.
• Maintain all masterdata which is considered the responsibility of Customer Service.
• Build excellent relationships with key contacts at the customer and in the different departments in the IFF organization