Customer Services Representative - Retention

at  HomeServe

WHERE WILL I WORK?

Whilst you will be required to work full time from our Walsall office (WS2 7BN) until your probation period has successfully been completed, after this you’ll become eligible for our hybrid working model. We’ll also do our best to schedule late shifts and weekends to be worked from home wherever possible, when the time comes.

WHO ARE HOMESERVE LOOKING FOR?

We are looking for individuals to join our Retention team. As part of this team you will help to answer queries about our policies and products and offer additional products to customers where appropriate and compliant.

To join us as a Customer Service Representative, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

• A great listener, who can understand what our Customers need
• Resilience, demonstrating the ability to deal with difficult and challenging situations
• Eager to learn all about our products and processes
• Dedicated to providing excellent customer service
• Detail-focused, so you can follow our processes correctly
• Able to use a computer, so you can get to grips with our software and systems
• Enjoy working in a fast paced and fun environment

We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.
This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.

WHO IS HOMESERVE?

As one of the country’s leading home assistance providers, we’ve got 30 years experience in looking after UK homes. From cover, new boilers to one-off repairs, we’re always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.

HomeServe are currently recruiting for Customer Services Representatives to join our busy Retention department at our Walsall site.
Salary: £25,500 per year (full time, 40 hours)
This is a full time, permanent role, which requires successful candidates to be able to work their 40 hours a week on a fully flexible basis in our Contact Centre Operations. Your 8 and a half hour day will be within our working hours as follows:
Shifts: Monday - Friday 8am - 8pm, Saturday 8am - 4pm and Sunday/Bank holiday 10-4pm. Rotas are published 4 weeks in advance enabling you to balance your work and home life.