Customer Services Representative

at  Safeguard Medical International

Safeguard Medical is a global alliance of leading healthcare organisations, with category-leading devices, ground-breaking SIMBODIES simulations.
First responders all over the world depend on Safeguard. Our medical devices enable first responders to preserve life in multiple settings.

JOB SUMMARY

This is a fantastic opportunity to become part of the team at our campus in Hereford, where the successful candidate will be an essential team member supporting the commercial activities of the sales team.
The Customer Service Representative provides administrative and logistical support to the Customer Service and Sales team. Real-time assistance with customer engagements and communication, account servicing, sales intelligence, and accurate information in response to customer inquiries about products, order placement and new account establishment. The Customer Service representative serves as an advocate for the customer and the sales team in communicating demand, requirements, and servicing to the appropriate team members within the Safeguard Medical organization. The Customer Service Representative also assists the Customer Service Manager in day-to-day tasks to ensure business continuity and upward trajectory of the Customer Service Department as a whole. This role is an onsite full time position located in our Hereford site unless otherwise agreed.

QUALIFICATIONS

• At least 5 years’ experience with related customer service/sales support responsibilities a combination of experience and education may be substituted.
• Must be computer proficient to include Excel, Word, Outlook, PowerPoint, and ERP systems. Microsoft Dynamics 365 and CRM a plus.

Please refer the Job description for details