Customer Services Representative - Spanish Speaker

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A DAY IN THE LIFE

Join a diverse team of innovators who bring their worldview, unique backgrounds and individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, as we believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
We are actively looking for talented people to join our team!
This is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Great communication skills (verbal and written) in Spanish and English
• Ability to remain calm and demonstrate resilience during pressurized situations
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
• Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
• Resolving technical queries using an array of troubleshooting tools
• Ensuring all details are recorded within our Customer Relationship Management (CRM) database
• Exceeding customer expectations when handling and resolving inquiries
• Always striving for first contact resolution and offering a world-class service
• Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting