Customer Site Specialist II

at  Thermo Fisher Scientific

JOB DESCRIPTION

As a part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!

EDUCATION

High School Diploma or equivalent required.

EXPERIENCE

1-2 years in equivalent experience, preferably within a laboratory setting or services
Validated customer service skills with demonstrated verbal, and written skills

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read, write and speak English fluently, using strong interpersonal skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific’s values.
• Possesses a forward-thinking and customer-centric drive and the interpersonal skills to collaborate with various levels of personnel in an inclusive environment.
• Must possess operating skills to use handheld scanners and learn to enter data in various systems as needed, as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
• In certain areas of the building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.
• Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, etc.
  The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and reagent preparation
• Follow work processes as outlined by our written procedures
• Proactively connect with supervisor any customer concerns and/or potential problems
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe
• Engage in process improvement activities
• May perform other responsibilities as assigned by management.