Customer Solution Architect (100% remote in the UK or Spain)

at  Iriusrisk

ESSENTIAL SKILLS

• Experience of application development
• 3+ years of experience working with enterprise clients.
• Exceptional written and oral communication and presentation skills to managers, both internally and with clients.
• A cross-functional mindset; someone who loves to collaborate with an amazing team and isn’t afraid to ask for assistance.
• A passion for helping customers to succeed, learning from those successes, and then sharing them with the rest of our business.
• Excellent written and spoken English in enterprise environments

DESIRED EXPERIENCE

• Background in application development, or scripting, using java, javascript, python or other
• Knowledge of IT infrastructure, IAC (Terraform) would be a plus
• Training experience, either pre-sales or post-sales, to customer audiences.
• Demonstrated experience working independently with minimal supervision
• Experience in cyber security is a strong advantage
• Additional languages, such as Spanish would be nice to have
• Interest in secure software development and working with developers (these are many of our stakeholders within customer accounts)
• Experience working with a technical customer base and understanding corporate IT projects and processes, as well as understanding the structure/mapping of corporate contact hierarchies.

PERSON REQUIREMENTS

• A confident presenter who loves teaching an audience about new concepts and building relationships.
• A tech-obsessed individual who loves dealing with new technologies and is comfortable in learning new concepts, as well as sharing them with internal and external stakeholders.
• A real problem solver; someone who enjoys understanding what a customer is trying to achieve and helping them to do it.
• A good listener who asks the right questions, someone who enjoys conversing with customers to establish what they are trying to achieve, and gathering feedback to share with our Product and Engineering teams.

PURPOSE OF THE ROLE

The Customer Success team is responsible for guiding IriusRisk customers towards succeeding with their threat modelling goals. We have an exciting base of customers with many big names across multiple verticals. As a result, we are a team that thrives on solving challenges for some of the most recognizable brands in the world. As a Solutions Architect, you will be the go-to SME for our customers with regards to how our solution works and be responsible for teaching our customers how to achieve great things with our software. The CSTs are the frontline of our technical interaction with customers and will thrive off of discussing solutions and exciting new ways to use IriusRisk.

DUTIES & RESPONSIBILITIES

• Helping our customers get the most out of IriusRisk
• Working alongside our Customer Success Managers to provide onboarding and ongoing training, running workshops with our customers to get them trained and ready to use IriusRisk.
• Helping our customers with solutions to help them achieve success with our platform.
• Gathering technical feedback from customers and acting as the technical voice of the customer internally, to provide feedback to our Product and Engineering teams.
• Creating compelling content for our customers and the market
• Our customers love when we offer them new ideas and suggested best practices, so sharing your experiences in the form of blog posts, articles, or even video content (wherever your talents best lie!) Will be an aspect of this role.
• Creating thought leadership content for the market will also be valued and encouraged.
• Onboard new customers by providing training sessions and workshops, working with the CSM team who will be responsible for organising meetings with customers and who will help own the process.
• Respond to technical inquiries from our customers about the platform.
• Be the voice of the client internally, identifying and quantifying the key factors for customer success, communicating them effectively to drive the program roadmap, and engaging with clients.
• Work with senior team members on the development, administration, and analysis of customer feedback programs, ensuring ongoing value to our clients in helping them execute their business strategies.
• Demonstrate subject matter expertise, using customer experience data as a key input.
• Contribute to and create content to help our customers get more out of IriusRisk.
• Be innovative and make an impact: on your customers, on your team, and the company.