Customer Solutions Consultant

at  CloudShift Group

JOB DESCRIPTION:

CloudShift is the UK’s leading Salesforce Regional Systems Implementation partner (RSI), and we are looking for an experienced Customer Solutions Consultant (CSC) to join our fast-paced and established team. The CSC will be responsible for the day-to-day running of opportunities, leading business process discovery workshops and shaping innovative, value driven solutions for our Customers as part of the sales & pre-sales process.
This person will ideally likely have had experience of Salesforce project delivery in the past but is keen to elevate themselves out of day-to-day project development to a more holistic solution design/functional design role.
The successful candidate will hit the ground running, bringing their knowledge, experience and work ethic to support us in delivering more exceptional projects for our Customers. In this role you will build and develop excellent relationships with our Customers as well as key contacts at Salesforce, MuleSoft, Tableau, Slack and the wider Salesforce ecosystem. This role is part Account Executive, part Business Analyst and part Salesforce Solutions Consultant. If you love everything Salesforce and meet the job description below then we would love to hear from you!

KEY SKILLS

• Creative and analytical thinker with strong problem-solving skills
• Ability to meet deadlines, manage and prioritize simultaneous requests and activities
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflict
• Ability to translate business processes into technical Salesforce requirements and solution designs including estimating project implementation effort
• Strong interpersonal skills, with the ability to communicate effectively with different types of stakeholders across Salesforce and with Customers
• Exceptional attention to detail, organisational skills and written/verbal abilities
• Ability to project manage Customer engagements within a solo or team based environment
• Ability to manage commercial discussions with Customers
• Positive attitude and strong work ethic

KEY EXPERIENCE

• A documented history of successful project completions
• A demonstrated ability to understand and articulate complex processes
• Strong Salesforce interest and ability to quickly master new technologies
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes and automations, custom views, reports and dashboards, etc.
• Experience leading and managing discovery / design workshops with clients
• Strong understanding of Salesforce design and development best practices and functionality required
• Minimum two years of experience as a Salesforce Business Analyst/Functional Consultant preferred
• Experience working with Salesforce Partners preferred
• Salesforce Admin (ADM201) certification required
• Sales Cloud Consultant, Service Cloud Consultant or App Builder certification preferred
  The role is 2/3 days in the office and within that time, a willingness to travel (UK based) as and when required to customer sites is essential. The remaining time could be remote (WFH). The successful candidate needs to be a commutable distance from our London offices. Please note this role does not carry a formal sales target.

• Business Analysis & Solutions Design – running pre-sales business process discovery workshops and design Salesforce solutions and processes to drive real business value across organisations
• Sales & Business Development – leading Opportunities from initial introduction with a Customer, to writing and negotiating Statements of Work and commercial proposals. As such, you will be happy to design high level solution architectures, draft project scope summaries and be comfortable “estimating” work. You will also enjoy social events, supporting internal Business Development initiatives such as industry events and summits
• Relationship Management – building and managing relationships with Salesforce Account Executives and Customers
• Documentation – producing exceptional quality, clearly written, documents and presentations
• Travel – a willingness to travel (UK based) as and when required