Customer Solutions Engineer

at  Natter

Natter exists to give everyone a voice at work by leveraging the power of AI & video.
Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback in real-time video conversations, maximizing participation and facilitating deeply-human responses. Millions of qualitative comments from these dialogues are instantly analyzed and summarized into insights and recommendations that help Leaders make the strategic decisions required to support and inspire outdated, homogenous workforces.
Remote (EU) (GMT +- 3 hours)

As a Customer Solutions Engineer at Natter you will…:

• Lead technical onboarding with clients end-to-end, ensuring timely and successful deployment of our product.
• Work closely with client IT and security teams to handle network configuration/whitelisting & troubleshooting connectivity issues.
• Serve as the primary technical point of contact for clients during onboarding, addressing inquiries and troubleshooting issues.
• Facilitate the setup and integration of Single Sign-On solutions between client systems and Natter’s authentication system.
• Develop and maintain comprehensive technical documentation, guides and best practices to support clients and improve onboarding processes.
• Collaborate cross-functionally with internal teams to understand the continued development of the business and product and communicate customer feedback.

We’d love to hear from you if…

• You have 5+ years’ experience in customer-facing technical roles.
• A strong understanding of network configurations, security protocols and firewall settings.
• Hands-on experience with SSO technologies (SAML, OAuth, OpenID Connect).
• Proven ability to work with enterprise clients, understanding their needs and providing exceptional service.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Proactive and solution-oriented mindset, with a strong attention to detail.