Customer Strategy & Engagement Consultant in Huntsville, AL

at  Deloitte

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

QUALIFICATIONS

Required:

• Bachelor’s degree and 3+ years of professional experience
• Must be able to obtain and maintain the required clearance for this role
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Human-centered design (HCD) experience, strong communication and strategic thinking
• Business/data insights, stakeholder engagement, customer surveys
• Ability to work on secure client site regularly

Preferred:

• Active DoD Secret Security clearance highly desired
• Experience within retail, hospitality industry and/or food service operations from a business acumen perspective
• Previous Consulting experience in Government Public Sector

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

WORK YOU’LL DO

• Understand customers through a business lens; potentially through a marketing/branding lens.
• Work in parallel with a data team to pull insights from data to formulate future strategies for rolling out modernization efforts.
• Stakeholder engagement and reporting
• Conduct surveys and design customer interfaces for engagement channels
• Provide briefings and presentation to clients and other leaders.

OUR PURPOSE

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments.