Customer Success Account Manager (Europe)

at  Picus

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!

ABOUT THE ROLE

The Customer Success Account Manager is a vital role within Picus, tasked with nurturing and expanding our customer relationships across a diverse portfolio that includes accounts in European regions. This role is pivotal in ensuring customer satisfaction and loyalty while also focusing on meeting and exceeding quotas for renewals and upsells.

WHAT YOU’LL DO

• Coordinate with sales, product, and technical teams to ensure a smooth onboarding experience for new clients
• Develop and maintain strong relationships with a designated portfolio of clients across European regions, ensuring high levels of satisfaction and loyalty
• Conduct regular strategic review meetings to discuss account health, usage trends, and uncover opportunities for product enhancement, renewal, and upsell within these regions
• Understand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectives
• Serve as the main point of contact for your clients, managing any issues or concerns to ensure timely and satisfactory resolution.
• Analyze and leverage data on customer usage, satisfaction, and feedback from these specific regions to drive improvements in the product and overall customer experience
• Report on regional account performance, focusing on renewal rates and upsell success, and provide insights into regional market trends
• Forge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform, ensuring solutions are perfectly aligned with client needs.
• Build actionable growth plans, ensuring customer loyalty and retention, and unlocking opportunities for upsell and cross-sell to achieve zero churn
• Act as the customer’s voice within Picus, funneling critical feedback to our product and service teams to shape future development strategies and priorities