Customer Success Account Manager

at  Microsoft

As a Customer Success Account Manager (CSAM) at Microsoft, you will be at the forefront of customer engagement, building and nurturing lasting relationships with key customer stakeholders and technical professionals. Your primary focus will be to drive customer satisfaction and success by aligning Microsoft’s strategy with their business objectives, ensuring they fully leverage their investment in Microsoft solutions.
Externally, you will guide customers through their digital transformation journey, facilitate impactful conversations to achieve their business goals, and provide tailored solutions that address their unique challenges. Your role will involve proactive engagement, understanding customer needs, and delivering exceptional value through strategic planning and execution.
Internally, you will collaborate with cross-functional teams, mapping internal roles to customer priorities, and providing valuable insights into customer requirements to influence senior and executive stakeholders. Your input will be crucial in shaping Microsoft’s approach to customer success, ensuring that our strategies are aligned with the evolving needs of our clients.
This role offers an exciting opportunity for a dynamic and customer-centric professional to make a significant impact, drive success, and be a part of an innovative and forward-thinking team. Join us and help our customers thrive in the digital age!

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND relevant customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Speak and write Norwegian and English.
• Live within commuting distance from the Microsoft office in Oslo.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Customer Relationship Management - You will nuture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
• Account Planning – You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and Microsoft’s goals.
• Opportunity and Pursuit Management – You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
• Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals.
• Technical Skilling – You will build technical competency that supports customer advice, connecting their business goals to Microsoft solution