Customer Success Administrator - Coursera

at  Marketstar

If you are a current employee who is interested in applying to this position, please navigate to the internal
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About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Customer Success Administrator:
MarketStar is looking for a part-time Customer Success Administrator (fixed 8-week contract) to support our Coursera team. Coursera Inc., a global massive open online course provider, collaborates with universities and other institutions to offer online courses, certifications, and degrees across various subjects. As part of our mission to maintain exceptional customer service, we are seeking a Customer Success Administrator. This pivotal role involves ensuring the organization’s smooth operation and contributing administrative expertise to a forward-thinking environment.
Location: Republic of Ireland – Remote
Schedule: 9am to 1:00pm Monday through Friday

What Will You Do?

• Monitor and Manage Partner launches via organization system
• Monitor pending requests in specified docs and coordinate within different teams on closing open requests
• Prepare weekly reports and manage efficient documentation
• Take minutes of the partners meetings and accurately enter data
• Develop and carry out efficient documentation
• Organize Zoom webinars on a monthly basis.
• Assist the team with ad- hoc projects and requests

What Will You Need to Succeed?

• Proven experience as an office administrator, office assistant or relevant role
• Good coordination and communication skills
• Excellent organizational skills
• Excellent knowledge of MS Office, Google sheets, Google Doc, Google slides
• Experience with SalesForce is a plus.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

The pay for this position is a weekly rate of €300. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at
talentsolutions@marketstar.com
for assistance

• Monitor and Manage Partner launches via organization system
• Monitor pending requests in specified docs and coordinate within different teams on closing open requests
• Prepare weekly reports and manage efficient documentation
• Take minutes of the partners meetings and accurately enter data
• Develop and carry out efficient documentation
• Organize Zoom webinars on a monthly basis.
• Assist the team with ad- hoc projects and request