JOB DESCRIPTION

We are searching for a Customer Success Advocate (CSA) to work as part of the Customer Success Organization at Sage Intacct. Our team is focused on improving Customer Satisfaction as measured by our Net Promoter Score (NPS), minimizing renewal churn by improving product adoption, and promoting Sage Intacct’s Customer for Life program as it relates to customer milestones, references, and Community involvement. In this role, you will act as the leading product expert for Account Manager inquiries, and increase product adoption based on your interactions with Sage Intacct customers as product-related questions arise.

Qualifications:

• Minimum 2+ years’ experience implementing, conducting demonstrations, or using Sage Intacct
• Accounting & Sage Intacct product experience required
• Professional services, solution consulting, or consulting backgrounds desired
• Confidence interacting with customers, reviewing complex requirements and providing detailed solutions
• Ability to work across functional teams (Professional Services, Support, Product Management, Engineering, Sales etc.)
• Bachelor’s Degree in Business, Accounting, or related field require

• Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
• Act as a Subject Matter Expert in Sage Intacct solutions and module add-ons
• Help drive Product Management roadmap through the voice of the Customer
• Work alongside Customer Strategy & Value Teams to drive product adoption
• Monitor product usage and patterns
• Recommend training paths for success by customer role
• Support escalation management
• Customer Account Review participation leading Value Assessments
• Aid in development and execution of customer onboarding deliverables
• Participate in Community Q&A

Qualifications:

• Minimum 2+ years’ experience implementing, conducting demonstrations, or using Sage Intacct
• Accounting & Sage Intacct product experience required
• Professional services, solution consulting, or consulting backgrounds desired
• Confidence interacting with customers, reviewing complex requirements and providing detailed solutions
• Ability to work across functional teams (Professional Services, Support, Product Management, Engineering, Sales etc.)
• Bachelor’s Degree in Business, Accounting, or related field required

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software

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