Customer Success Analyst
at KIMBERLEY CONSULTING PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | USD 6000 Monthly | 10 Aug, 2024 | N/A | Presentation Skills | No | No |
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Description:
As a Customer Success Associate/ Analyst,
you will be responsible for customer adoption, retention, and satisfaction for a group of clients.
QUALIFICATIONS
- More than 3 years of experience in an Account Management or Customer Success role or similar roles where you have delivered multiple projects for a range of Customers
- Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
- Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets
- Demonstrated background in working with enterprise clients
- Creative thinker with the ability to troubleshoot issues quickly and effectively.
Responsibilities:
- Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Proactively partnering internal teams in reviewing client’s usage of the platform and periodically engage clients
- Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
- Perform onboarding activities and product demonstrations post-purchase
- Coordinate the engagement of the resources (e.g. Delivery, Sales, etc.) to ensure ongoing customer success
- Proactively identify issues/risks and escalate internally for prompt resolution
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Singapore, Singapore