Customer Success Analyst

at  Vizai

ABOUT VIZ.AI

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,500+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

The Customer Success Analyst plays a crucial role in optimizing our Customer Success operations and overall team efficiency. This position collaborates closely with the Customer Success Management team to develop robust systems for monitoring customer health, usage patterns, and team performance. Your analysis and recommendations will directly impact our ability to scale efficiently, improve customer outcomes, and drive business growth through enhanced customer satisfaction and retention.