Customer Success Analytics Manager, EMEA

at  Keeper Security Inc

We are seeking a driven and highly motivated Customer Success Analytics Manager to serve as an expert resource to our customers and act as a valued partner to the Account Management team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for helping drive Keeper’s revenue while supporting a growing customer base!

REQUIREMENTS

• 3+ years of experience in sales, account management, or customer success
• Salesforce experience
• Strong written, verbal and presentation skills - able to learn and apply technical terms quickly
• Strong stakeholder management capabilities - ability to lead meetings
• Exceptional listening and note-taking abilities
• Ability to transfer disparate information into cohesive narratives for internal review and activation
• Highly organized, detail oriented, with proven ability to organize fast moving inputs into useful frameworks for review and follow up
• Demonstrated ability to offer strategic and analytical thinking related to communications challenges
• Proficient in Google Suite, Slack, Salesforce and other PM tools as needed

PREFERRED REQUIREMENTS

• Bachelor’s degree or equivalent experience
• Cybersecurity experience
• Technical proficiency with administering SaaS products
• Ability to conduct contract monitoring reviews and evaluations
• Prior experience preparing high volumes of detailed reports

ABOUT THE ROLE

As a Customer Success Analytics Manager, you will serve as a vital resource to Keeper’s customers and internal partners. You will leverage customer analytics and product knowledge to provide business recommendations that will improve security posture. Play a pivotal role in driving revenue growth through leading quarterly business reviews. You will work closely with Account Management, Product and Marketing to meet the needs of our growing customer base.

RESPONSIBILITIES

• Generate reports using Salesforce which clearly define customers ROI, product usage, etc. on a daily basis
• Advise and educate existing customers as to their password security, hygiene, cyber risks, IAM gaps, PAM and ROI using data reports
• Partner with sales to develop an account plan for existing customers which outline strategic goals
• Use data to perform quarterly reviews with customers that detail their account health, lifecycle stage, benchmarking, etc.
• Create standardized QBR template criteria
• Build trusted relationships with customers to understand their needs and prioritize requests
• Use data analysis and user insights to implement changes in products