Customer Success and Experience Project Manager - (Hybrid/Remote)

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

MUST-HAVE QUALIFICATIONS

• 5+ Years running small to medium-scale technical projects and programs
• Understanding of project management standard methodologies like agile, scrum, etc.
• Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
• Willingness and ability to balance multiple projects at once
• Able to work independently
• A passion for technology and an ability to identify new opportunities for efficiency and productivity
• Validated experience in a high growth, highly scaled SaaS environment
• Track record of delivering project on time and under budget
• Experience with Salesforce Sales, Experience and Service Clouds

ROLE SUMMARY

The CSX Project Manager will work cross-functionally within the Splunk organization to help run our entire portfolio of tools and platform related projects in CSX encompassing Customer Success, Professional Services and Technical Support! As a member of the CSX Business Systems Strategy Team at Splunk, The PM will help design, plan, implement and support projects related to the various business systems used within Splunk’s Customer Success organization including Salesforce, Jira, Slack, and Certinia.
Partnering with Business Analysts and Splunk IT Teams, our Project Managers (PM) help drive successful program and project implementations by helping IT identify the right tools and processes for success. The PMs work collaboratively and independently to provide project management for continuous improvements focused on improving our customer experience, employee experience and improving operational efficiency.

WHAT YOU’LL GET TO DO

• Understand the company’s customer experience business and operating model and company objectives and how they translate into efficient and standardized business processes. Collaborate with business, and others to understand, document and deliver requirements that are actionable by Splunk IT Teams
• Collaborate with IT Project Managers and Dev team to ensure successful outcomes
• Articulate business process and difficulties related to a project
• Drive schedules, meetings and results to meet timelines as required
• Facilitates meetings and other communication, including status reporting and meeting notes
• Efficiently handle more than one project
• Good communication skills, written and verbal.
• Ability to lead the overall drafting of the business requirements / use cases, test scripts / acceptance criteria, and training materials for various transformation initiatives
• Collaborate with the business to ensure business readiness and transfer knowledge for any new process / system
• Assist with enterprise-wide program implementation including coordination of tasks, achievements, and deadlines
• Handle project scope to ensure all changes in projects have executive agreement
• Identify risks/issues and work with manager to resolve
• Self-motivated, teammate, with the ability to work with minimal direction
• Results oriented person that can adapt to a constantly evolving environment