Customer Success Associate

at  Clear Stream Guttering Limited

Looking for a role where you can truly make a difference and be the friendly, helpful face customers associate with a trusted local brand? At Clear Stream Guttering, you’ll be more than just a customer support agent—you’ll be the cornerstone of our clients’ experience, ensuring every interaction leaves a lasting positive impression. If you’re passionate about delivering outstanding service and want to join a company that values your contributions, this is the role for you!
We believe that great service starts with great values. At Clear Stream Guttering, we embody Extremely Personable, Competitive Greatness, and Going Above and Beyond. These values are not just buzzwords but the foundation of our success. As a Customer Success Associate, you’ll represent our commitment to excellence, ensuring every customer feels valued and supported. You’ll have the chance to leave a lasting impact by upholding these principles in every customer interaction.
In this role, you’ll provide white-glove service to our customers by managing inquiries through phone and email, coordinating the weekly schedules of our field technicians, and handling accounts receivable and payable. This is not just another admin job—it’s a chance to work closely with our dynamic team, engage with leads from social media, and directly influence the customer journey. We’ll empower you with the tools and training needed to turn each customer experience into a positive one, ensuring no two days are the same.
You’ll be expected to manage data entry using Monday.com and ServiceM8 (with full training provided), triage our email inbox, and assist the Managing Director with calendaring and operational support. Your efforts will help us maintain our reputation for outstanding service and create lasting customer relationships. This role offers the perfect blend of autonomy, teamwork, and the chance to grow within a thriving company.

BENEFITS

• Direct Collaboration with Leadership: Work closely with the managing director, gaining valuable insights and mentorship.
• Diverse Workday: Enjoy a variety of tasks and responsibilities, ensuring that no two days are the same.
• Growth Opportunities: Be part of a rapidly expanding organization with plenty of room for career advancement and professional development.
• Flexible Work Environment: Benefit from the flexibility of working from home, allowing for a better work-life balance.
• Energetic Team Atmosphere: Join a young and enthusiastic team that fosters a positive and supportive work culture.
  We are looking for a detail-oriented and proactive individual who thrives in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to manage multiple tasks with precision and efficiency. You should be highly organized, with a knack for problem-solving and a commitment to delivering exceptional customer service.

Key attributes for the ideal candidate include:

• Strong Attention to Detail: You notice the small things that others might overlook, ensuring that every task is completed accurately and thoroughly.
• Excellent Time Management: You can prioritize tasks effectively and manage your time to meet deadlines without compromising quality.
• Effective Communication: You are clear and professional in your interactions with clients and team members, ensuring that information is shared accurately and promptly.
• Proactive Problem-Solving: You anticipate potential issues and address them before they escalate, always looking for ways to improve processes.
• Tech-Savvy: Comfortable using various software tools (training provided), you quickly adapt to new technologies and systems.
• Team Player: You collaborate well with others, contributing to a positive and supportive team environment.
• Customer-Focused: You are dedicated to providing outstanding service, making each customer interaction a positive experience.

If you are someone who takes pride in your work and is eager to grow with a supportive team, we’d love to hear from you!
Job Types: Full-time, Part-time, Temp to perm
Contract length: 12 months
Pay: $24.00 – $26.00 per hour
Expected hours: No less than 30 per week

Benefits:

• Employee mentoring program
• Professional development assistance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplementary Pay:

• Bonus

Experience:

• Admin or Sales: 1 year (Preferred)

Work Location: In perso

• Customer Communication: Promptly call and email customers who submit inquiries to provide thorough and accurate responses.
• Client Support: Manage and respond to client inquiries via email and phone, ensuring clear, professional, and timely communication.
• Scheduling Coordination: Organise and schedule weekly operations for field technicians, optimising routes and appointments for efficiency.
• Financial Management: Oversee accounts receivable and payable, maintaining accurate records and ensuring timely processing of transactions.
• Data Entry: Accurately input and manage data using Monday.com and ServiceM8 software (with full training provided).
• Lead Engagement: Engage with potential new customers and audiences from social media platforms, identifying opportunities for business growth.
• Inbox Management: Efficiently manage and triage the email inbox, prioritizing tasks and ensuring no communication is overlooked.
• Calendar Management: Work closely with the Managing Director to coordinate schedules, appointments, and meetings.
• Administrative Support: Perform general administrative duties with attention to detail, supporting the team in maintaining operational excellence.