Customer Success Associate

at  Fintel IQ

ABOUT VOUCHEDFOR

As one of the UK’s most exciting ‘fintech’ startups, we were backed by investors whose successes include Zoopla, eBay and Octopus Energy. In 2023, we became part of the Fintel Group - a fast-growing group of companies, all with the mission of helping financial services deliver better outcomes for consumers. We’ve grown 50% over the last year, and are set to continue that growth!
We bring together thousands of professional advisers, hundreds of thousands of satisfied clients, and millions of people needing great advice at the most important points in their lives. With the right dedication to customer feedback, rapid iteration and pioneering technology, our product has the power to literally land someone their dream home, help them plan for their children’s future, or ensure a comfortable retirement.
We’re looking for an ambitious Customer Success Associate to join us and help us accelerate our growth.

Are you an ambitious and driven individual, looking to progress their career in a dynamic tech startup? As a Customer Success Associate, you’ll play a key role in building meaningful relationships and providing expert guidance with our customers, within a fast-growing tech company.
VouchedFor is on a mission to help people find the best advice for life’s big decisions. We are already the UK’s leading platform for consumers to find trusted financial advisers - but our ambition is so much larger. Today, only 10% of Brits have received financial advice, and we want to change that. This role is an opportunity to speak directly with large numbers of financial advisers’ clients, to understand the quality of the financial advice they received and the impact it had on them.

Starting within our Customer Success team, you’ll learn the ropes by…

• Building strong relationships with our members via phone, email & video, offering consultative expertise on how to get maximum value from their membership.
• Sharing bespoke solutions that suit their personal and professional needs, helping them spot opportunities to grow their business using reviews and other online tools.
• Creating a base of engaged, happy customers; ultimately helping to drive the growth of VouchedFor.
• Working in collaboration with your team and the wider business, supporting individual, team, and company goals.
• Liaising with other departments such as product, tech & marketing, putting forward customer suggestions on how to improve the VouchedFor product