Customer Success Associate

at  MYNT

ABOUT MYNT

Mynt is an all-in-one corporate card and spend management solution, on a mission to fundamentally change business banking forever. Our digital software, coupled with corporate cards and payments infrastructure, eradicates manual administrative tasks for businesses. Experiencing huge growth in the Swedish and Finnish markets, we have recently secured substantial funding to fuel our expansion both in Sweden and internationally.
Mynt is a tech-first company with a product oriented mindset, empowering team to be their best in ideating and creating innovative solutions to complex problems. In 2021, Mynt obtained financial license as an e-money institution, card issuer, and payment processor from the Swedish Financial Supervisory Authority.
In 2022, we announced a partnership with Fortnox, integrating corporate cards within their platform. Early in 2023, a similar card-issuing partnership was announced with Accountor Group in Finland. Additional partnerships are in progress and under development.
Joining Mynt means contributing to creating an exceptional product and company. We seek passionate individuals who thrive in a fast-paced environment, prioritizing customer value. With around 60 employees, we plan to further expand our team to support our growth.

QUALIFICATIONS

• Experience within sales or technical customer support from the SaaS industry
• Experience from Bank or Fintech industry
• A hobby “tech-savvy” person
• A great team player
• Fluent in Swedish & English

ABOUT THE ROLE

We are currently expanding our customer success team and are looking for a driven individual to join. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder. We are a small team, and you would work closely with our other team members as well as interact directly with our customers. We are constantly growing and developing, so all that limits you is your own potential.
Strong communication skills are essential, along with the ability to manage sensitive conversations and data while crafting personalized solutions. Since the phone will be your main tool, it’s important that you’re comfortable engaging with customers effectively.

YOUR MAIN RESPONSIBILITIES

• Help onboard and support our customers
• Build strong relationships with our partners
• Be 2nd line support to our partners
• Work as a pre collection agent on part time
• Together develop and improve ways of working with customer satisfaction
• Structure your own work and help develop our processes
• Help our customers use Mynt at full potential, with everything from integrations, best practice to training opportunities
• With time also help onboard new colleagues