JOIN US AS WE CHANGE HEALTHCARE FOR THE BETTER.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

WHO WE NEED

Reporting to the Vice President, Client Relations, our team is looking for a new Customer Success Associate who is passionate about improving Canada’s healthcare with digital tools that engage both patients and providers. You will guide key clients from the moment they sign up, until they are happily using our tools to improve patient care in their clinic. You will collaborate across teams to ensure that new clients start with all the support, tools, and training they need to get the most out of our products. This is a critical customer-facing role that requires someone with empathy, patience, and excellent organizational skills.
This is a hybrid role requiring work in-office 2-3 days per week.

WHO YOU ARE

Whether you have a Bachelors in Healthcare or within the Informatics field or you have more direct experience with clinical workflows, you are passionate about the opportunity to improve the healthcare industry. You are looking for that rare opportunity that combines digital or e-health, bridges the private and public sectors, and impacts the clinical and patient care level. You are a solutions-oriented, analytical, and creative team player who can build and manage client relationships.

WE ARE TRANSFORMING PATIENT CARE ACROSS THE COUNTRY AND WE’VE ONLY JUST BEGUN. JOIN US.

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.

EXPRESS YOUR INTEREST HERE, EXPLORE WHAT WE DO HERE, OR FOLLOW US ON LINKEDIN TO STAY CONNECTED.

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

LI-Hybrid

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals