Customer Success Associate

at  Peppy

Hey! Thanks for taking the time to read through one of our open roles. We’re looking for an exceptional Customer Success Associate to join our Growth team and we hope this could be a match made in heaven.
As Customer Success Associate at Peppy, you will play a pivotal role in nurturing and expanding our relationships with both mid-market and enterprise Fortune 500 clients and senior executives. Reporting directly to the Head of Client Success, you will become an indispensable advisor, providing strategic insights and ensuring our clients derive maximum value from our services.

MUCH LIKE US, WE KNOW YOU’RE INTO PERKS AND BENEFITS, SO HERE’S A LIST OF OURS:

• Access to Peppy: You can receive free unlimited access to the Peppy app to use our Menopause, Fertility, Baby, Women’s Health or Men’s Health services
• Health & Wellbeing: You will receive Private Medical Insurance through Vitality, including VitalityGP, optical, dental and hearing coverage
• Financial Wellness: You have access to your own confidential financial wellbeing coach and resources, through Bippit
• Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption
• Pension: We offer an up to 5% employer pension contribution scheme through Cushon
• Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays
• Hybrid: 2 or 3 days a week in-person with our CS team in London would be amazing, but we’re flexible to individual circumstances.
• Socials: We encourage our employees to join our in-person team events and socials to build stronger connections within your team. If you live outside London, your travel expenses for these events are on us too!
• Tech: New joiners receive a company MacBook delivered in time for your first day

Please refer the Job description for details