Customer Success Consultant

at  LexisNexis

Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of

Responsibilities

• Managing the overall success and client satisfaction with DMS and Drafting Solutions projects
• Being responsible for a portfolio of clients
• Developing a comprehensive training plan to ensure the smooth adoption of the assigned solutions and execute customer retention strategies
• Coordinating with technical support, product, and development teams to resolve any technical or operational issues
• Acting as an advocate for clients by communicating their feedback to internal teams for product improvements and feature enhancements.
• Tracking and analyzing client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiv