Customer Success Coordinator

at  Agio Inc

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, and India. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

REQUIREMENTS

• Strong team player with creative and critical thinking capabilities
• Exceptional organizational skills and ability to balance multiple projects with competing priorities
• Analytical and data-driven mindset
• Demonstrated desire for continuous self-improvement and learning
• Excellent written and verbal communication skills
• Strong empathy for customers paired with a passion for driving growth

Preferred Experience:

• 0-1 year previous experience in a Customer Success role
• Working knowledge of the financial services industry specifically hedge-funds, private equity, and other alternative asset firms
• Familiarity with Microsoft solutions including Azure, M365, Intune, ASR, Teams, and SharePoint
• Familiarity with Server technology including: Windows, Linux, VMWare
• Networking technology including: Cisco, PaloAlto
• Previous experience in common tools including PowerPoint, SalesForce, ServiceNow, PowerBI

Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity

ABOUT THE ROLE

Through team partnership and outstanding communication and diligence, this role will inspire Customer Success across Agio. The Customer Success Coordinator will work closely with internal teams to support the implementation, launch, and stewardship of accounts. This role will directly contribute to client improvement, resulting in higher client retention and impactful company growth.
Your concise, relevant, and clear communication across Agio teams including Cybersecurity, XDR and Managed IT services ensure continuity of services, an improved customer experience, and a coordination of data driven metrics. Consistent organization, execution, and communication set the entire team up for success and allow Customer Success Managers to focus on the growth strategy and relationship building for each account. This position provides opportunities to learn and grow in this fast-growing industry, as well as evolve into a client facing role.
Arrangement: Hybrid (at least 1-2 days a week onsite)
Address: Arthur Place, Belfast, Northern Ireland BT1 4GF