Customer Success Director

at  Starship Technologies

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.
We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!
We are looking for a Customer Success Director to join our Business Development team.
In this role, you will drive the success and growth of our key accounts. You will be responsible for orchestrating both tactical and strategic initiatives, building and nurturing relationships, and delivering innovative solutions that align with our customers’ goals and Starship’s vision.
This role requires a blend of strategic thinking, sales skills, and deep industry expertise, combined with a proactive, hands-on approach to customer success.

• Growing existing accounts by expanding business opportunities within current partnerships and enhancing their value
• Developing and implementing best practices, processes, and standardized procedures for effective account management
• Mentoring and leading the current account manager, with a focus on developing skills and supporting their growth
• Driving account planning and expansion through relentless execution of tailored strategies to achieve high-volume sales and revenue growth
• Building and maintaining trust and loyalty with customers, anticipating potential issues, and establishing strategies to improve satisfaction
• Developing a deep understanding of customer business models, competitive landscapes, and market trends to guide internal strategies and provide innovative solutions
• Serving as a thought leader and trusted advisor to C-level executives, leveraging industry expertise to shape business strategies and drive mutual growth