CUSTOMER SUCCESS ENGINEER

at  ENPULSION GmbH

SALES | VIENNA AIRPORT | FULL-TIME

Who can apply: Experienced professional
Type of contract: Full time position; 38.5 hours/week
Who we are: ENPULSION GmbH is a Space Tech company based in Austria. Founded in 2016, it has quickly become a dominant player in the Space Industry selling one of the most advanced propulsion solutions for SmallSats to a large number of worldwide satellite platform integrators. The unique, modular solution we offer brings high performance at low cost to satellite manufacturers, fostering the democratization of space and enabling the exploration and exploitation of the solar system, positioning ENPULSION at the very heart of the New Space era.

Job Description: You are the “engineer inside the sales organization” and working closely with the customers throughout all phases of their mission (from Purchase order to end-of-life decomissioning of the spacecraft) and help them maximize the value they get from partnering with us. Your main tasks include:

• Customer Communication
• Be the main point of contact for the project/program management of key customers
• Provide after-sales service
• Development and improvement of ground support equipment
• Manage and facilitate conduction of customer tests, including customer workshops
• Initiate and support non-conformance processes and anomaly reviews according to process
• Reviewing on-orbit telemetry with a focus on operator command sequences and thruster anomalies
• Providing strategy and operational parameter recommendations
• Automating the telemetry analysis with python scripts
• Support of On-Orbit Operations

Your Qualification:

• 3+ years of professional experience in Aerospace or related industry with an appropriate technical or scientific education (FH/University or HTL – preferably Master in Engineering, Physics or Mechanical Engineering)
• Ideally knowledge of Python
• Understanding of manufacturing is desirable
• Good written and spoken English skills are required
• Proactive, disciplined and motivated way of independent working
• Passionate about being part of a fast-growing business

What we offer: We are a young and international team with a passion for what we do. Our offices are a fun, friendly environment where your ideas and opinions are encouraged to be shared. We are a fast-moving company that is still growing and constantly developing.
This position entails a gross salary according to the collective bargaining agreement (minimum EUR 3.219,17) and may significantly increase based on qualification and experience.
We look forward to receiving your application!
Contact: Our position aligns with your vision for your professional future? Please send your application to Yasemin Dayakli – email: jobs@enpulsion.com

• Customer Communication
• Be the main point of contact for the project/program management of key customers
• Provide after-sales service
• Development and improvement of ground support equipment
• Manage and facilitate conduction of customer tests, including customer workshops
• Initiate and support non-conformance processes and anomaly reviews according to process
• Reviewing on-orbit telemetry with a focus on operator command sequences and thruster anomalies
• Providing strategy and operational parameter recommendations
• Automating the telemetry analysis with python scripts
• Support of On-Orbit Operation