Customer Success Executive - Informed

at  LGC Group

Company Description
LGC ASSURE is a business unit within LGC Group, bound by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.

OUR CORE PRODUCTS IN THE FOOD AND BEVERAGE SECTOR COMPRISE:

BRCGS: Protecting brands with globally recognized supply chain assurance solutions, based in London – UK, and Milton – Canada.
INFORMED: Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK, and Lexington – US.
Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of expert food industry authorities based in Dublin – Ireland.
Job Description
The Customer Success Executive is passionate about building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication. Working closely with the Account Management and Compliance teams to onboard customers, and ensure compliance with customer happiness, retention, and growth goals. Success in this role relies on building engaging relationships with customers and our internal teams and handling and prioritizing tasks with a positive attitude!

Qualifications

• Account Management: You have experience handling customer relationships and are comfortable building those relationships through written and verbal communication. You can quickly build rapport and trust.
• Task and Priority Management: You can handle a long list of ‘to-dos’, running expectations and setting priorities without too much stress.
• Communication and Attention to Detail: Both are magnificent; you take pride in the quality of your written work and understand the importance of the details!

Additional Information
LGC is a leading, global life science tools company, providing critically meaningful components and solutions into high-growth application areas across human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Please refer the Job description for details