Customer Success Executive

at  LOGEX

OUR MISSION

At LOGEX, we support healthcare stakeholders with advanced analytical software, and turn data into better healthcare. With our insights, we make healthcare more affordable and better, and we improve the patient’s and clinicians’ experience. To make confident healthcare decisions, hospitals and doctors need insights they can rely on, based on data that are reliable and secure. Which means that at LOGEX, trust and privacy are at the heart of everything we do.

The Customer Success Executive at LOGEX plays a pivotal role within the Customer Office, overseeing client onboarding, implementation, support, and renewals. Reporting directly to the Chief Customer Officer, you will manage relationships with our most strategic customers, ensuring their loyalty and satisfaction. You will be breaking new ground in how we interact and manage our most strategic customers. Your responsibility includes creating and executing a strategic Customer Success Account plan that aligns LOGEX functions to deliver exceptional value and build strong customer loyalty. This senior role is crucial for ensuring success for both our customers and LOGEX, driving top-line growth while fostering a unified team culture dedicated to delivering outstanding results and a positive customer experience.

• Building Strong Customer Relationships: Develop and maintain robust relationships to ensure customer satisfaction and loyalty.
• Driving Adoption of LOGEX Services: Promote and facilitate the use of LOGEX services and offerings to maximize value.
• Understanding Customer Priorities: Ensure LOGEX is aligned with the customer’s goals and needs. Measured through the Net Promoter Score (to be implemented) to assess customer satisfaction and advocacy. And ensuring the ongoing renewal and continuation of customer contracts.
• Managing and Reporting on Relationships: Monitor and report on the status, risk factors, and overall health of customer relationships.
• Developing and Executing Strategies: Create and implement strategies to expand LOGEX’s footprint and identify upsell opportunities for new licenses and services.
• Customer Reference Creation: Developing reference customers through impactful case studies and video testimonials.

Additionally, you will build an Account team approach to align all LOGEX functions and support the development of scalable Customer Success processes. This new role is integral to establishing and advancing the Customer Success discipline within LOGEX.