Customer Success Executive

at  Move AI

People are engaging in 3D digital experiences more than ever before. Lifelike human movement is a crucial part of making 3D experiences engaging, but digitising human movement is slow and expensive, requiring $10,000s-$1,000,000s to hand-animate each frame or using a special suit and studio.
Move AI is an applied AI research company that is transforming 3D creativity using motion, from a hobbyist in their bedroom to some of the largest organisations in the world like EA. Through apps and APIs, we make animation 50x-1000x cheaper and faster, which will push the boundaries of how movement is used in spatial computing in ways we can’t yet imagine.
See for yourself how some of our customers are already using Move AI for gaming, film, TV advertising, and social media: https://www.move.ai/customers
Position Summary: As a Customer Success Executive at Move AI, you will be instrumental in ensuring the highest level of satisfaction and success for our clients. Your role will focus on nurturing long-term relationships, guiding clients through the onboarding process, and providing ongoing support and strategic advice to maximize their use of our motion capture solutions.

REQUIREMENTS

• Proven experience in customer success, account management, or a similar role, preferably within the SaaS or technology sector.
• Preference for someone with a strong understanding of and experience with solutions used in the film, gaming, or production industries.
• Exceptional interpersonal and communication skills, capable of building strong relationships with diverse stakeholders.
• Analytical thinker with a problem-solving orientation and the ability to handle multiple projects simultaneously.
• High degree of personal drive and resilience, thriving in a dynamic and fast-paced environment.

• Develop and maintain strong relationships with a portfolio of clients, ensuring a smooth onboarding experience and continued satisfaction with Move AI solutions.
• Understand the specific needs and workflows of clients within the film, gaming, and production industries to provide tailored advice and support.
• Respond to support requests and conduct regular check-ins and account reviews to assess client satisfaction, address any issues, and identify opportunities for upselling or improved utilization of our software.
• Troubleshoot and resolve any technical issues faced by clients, ensuring minimal disruption to their operations.
• Collaborate with the sales, marketing, and product development teams to relay customer feedback and influence product enhancements and roadmap decisions.
• Develop success plans for clients that outline required critical outcomes, solutions implementation, and assessment metrics.
• Provide educational resources and training sessions to clients, enhancing their understanding and proficiency with our products.
• Monitor customer health metrics and develop strategies to address at-risk clients and reduce churn.