Customer Success Executive

at  Wireless CCTV

In the role of the Customer Success Executive, you will support the UK Customer Success Team by assisting our customers to help maximise the customer experience and provide timely and effective responses to inquiries/issues to assist the companies future growth.

DESIRED EXPERIENCE/QUALIFICATIONS:

• 1 years (minimum) experience working in a customer service role
• Confident in verbally communicating and building relationships with stakeholders
• Confidence in communicating over the phone, handling ahigh number of inbound and outbound calls each day
• You are solution-focused with a desire to find profitable outcomes for clients in the most efficient & effective way.
• You are coachable and solutions focussed: we are not expecting results on day one, we will coach, develop and mentor you, however we are looking for someone who is able to think independently and find profitable outcomes for our clients!
• Curious personality, always asking why: not only to learn but to ask the right questions to clients when faced with barriers

Please refer the Job description for details