Customer Success Intern - Paid internship

at  Nodalview

THE JOB

Nodalview is a powerful sales and marketing platform for real estate agents. It supports the creation of high-quality visuals and immersive content to attract, engage, and qualify potential customers, providing a modern online buying experience. With Nodalview, agents can enhance their online presence, gain data insights to close deals faster and connect the right buyers with the right homes. We believe in modernizing the real estate industry through cutting-edge technology and a customer-centric approach.
Nodalview currently supports over 10,000 agents in 30 countries, with an international team of 50+ employees from 10 different nationalities, and is backed by premium investors in Ghent, London, and Madrid.
We’re seeking for an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Success Intern, you’ll work directly with our international CS team, engaging with customers so they can get the most value out of our platform and providing assistance in a fast-paced, entrepreneurial environment. If you’re an adaptive self-starter with strong communication and writing skills, we welcome you to join our team!

Curious to see what your day-to-day will look like?

• Advise and guide our customers throughout their whole Customer Journey.
• Participate & host customer trainings to make them discover best practices & how to get the most value from the Nodalview platform.
• Proactively identify customers that might be experiencing problems and reach out to them to help, even before they come to us!
• Handle commercial discussions (Reactivations, Upsells & downsells and even retention calls!)
• Participate in exciting projects within the team (Recording tutorials, & help us build the best Customer Experience strategy for our dear customers).
• Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!

Please refer the Job description for details