Customer Success Intern

at  TUIO

We offer

• Competitive compensation package
• Dynamic, collaborative team
• Comprehensive mentorship and ongoing training
• Fully remote role
• Rapid career growth with a defined career path
• We offer a competitive wage of $18.20/h

ABOUT THE ROLE:

A Customer Success Intern is responsible for providing exceptional service to customers by addressing inquiries, resolving issues and requests, and ensuring overall satisfaction. This role involves both direct communication with customers and back-end support functions to ensure the customer experience is smooth, efficient, and positive.

We offer

• Competitive compensation package
• Dynamic, collaborative team
• Comprehensive mentorship and ongoing training
• Fully remote role
• Rapid career growth with a defined career path
• We offer a competitive wage of $18.20/hr

RESPONSIBILITIES:

• Engage directly with customers and users across multiple communication channels, including phone, email, and live chat
• Resolve requests and provide troubleshooting assistance, escalating complex problems to senior support staff
• Record customer interactions, feedback, and information accurately in CRM systems
• Document issues and solutions to help create knowledge base articles and improve the efficiency of the support process
• Assist with internal projects and tasks

About the candidate:We are looking for a candidate who:

• Can respond to customer inquiries via various communication channels, interchangeably
• Is inquisitive and capable of developing expertise across various areas
• Has strong interpersonal and relationship skills
• Will analyze current workflows and develop process changes to improve efficiency
• Is excited to work in a high-growth startup

Must Haves

• Experience in SaaS or startups? Even better – you’ll feel right at home in our fast-paced environment
• Experience with our tech stack: Hubspot, LinkedIn, Zoom, Slack, Google Workspace
• Excellent written and oral communication skills
• A strategic and contextual quick-thinker who can manage competing priorities
• Strong time management skills and the ability to work independently
• Organized, diligent, and coachable team player with the capacity to become a product expert

Nice to have

• Excel skills
• • Experience in organizing, sorting, and filtering datasets
• Proficient in creating pivot tables, pivot charts, and using Excel’s data visualization tools to present data effectively
• Proficiency and competence in working out of a CRM
• Previous sales and support experience
• Previous experience in the Education industry
• Resilient attitude, adaptability, and emotional intelligence

The Company
TUIO works with organizations to improve commercial and operational performance. We accelerate the implementation of our client’s strategies and deliver significant bottom-line results that are measurable in their financials. We work with companies across North America. We live our company values, which include but are not limited to:
Growth and Determination
We are persistent, proactive and energetic.
Teamwork
We place high value on the power of teamwork. Collaboration and mutual respect are key to achieving our common goals.
Reliability
We believe in delivering on promises, meeting deadlines and maintaining consistent performance.
Accountability
We expect each team member to uphold their commitments, deliver on their promises, and strive for excellence in everything they do.
Innovation
We constantly seek and create new ways to solve problems, improve our products and services, and deliver value to our customers.
Our application process is straightforward and quick—here’s what to expect:
Step 1: Submit your resume online.
Step 2: 15-30 minute Zoom screening with our Customer Success Manager.
Step 3: A 15-30 minute interview with roleplay scenarios.
Step 4: Final interview with the CEO and HR. We aim to make our decision within 14-30 business days and communicate updates to you at every stage.
We look forward to receiving and reviewing your application.
At TUIO, we’re not just hiring for a job—we’re investing in your career. If you’re ready to bring your A-game, apply today, and let’s achieve success together.
TUIO is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. TUIO welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every aspect will be made to meet your needs