Customer Success Lead, Mississippi

at  Imagination Station Inc

AMIRA LEARNING + ISTATION

Job Title: Customer Success Lead, Mississippi
Location: Must reside in Mississippi: ~50% travel required throughout the State

ABOUT US:

Amira Learning and Istation have merged to become the leading provider of AI-powered educational technology. The business will be Amira Learning. This strategic alliance unites two renowned leaders in the science of reading, creating a powerhouse that serves 4 million students today. Together, we bring an unparalleled depth of expertise, poised to exceed the expectations of educators globally.

JOB SUMMARY:

We are seeking a Customer Success Lead with practical experience partnering with customers in K-12 education. The role includes building relationships with state and district leadership across Mississippi, onboarding new districts, and engaging in data-driven conversations. This is primarily an individual contributing, customer-facing position. However, the role will also be responsible for leading a team of internal stakeholders to deliver value across the statewide implementation.

QUALIFICATIONS:

• Bachelor’s degree, and/or relevant experience.
• 3+ years of customer success experience - preferably in the Education SaaS industry
• Experience implementing software solutions, preferably in the Education SaaS industry.
• Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
• Great interpersonal, written and oral communication skills.
• Preferred: Experience in education administration and/or a start-up organization.
• There will be material (~50% minimally) travel associated with this role.

• BUILD TRUSTED RELATIONSHIPSYou build strong relationships keyed to trust and a sense of mutual mission. You will spend about half your time (virtually or face-to-face) in district offices, schools, and/or classrooms, interfacing with instructional and school system leaders. You will communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your ability to influence others, our customers act as Istation advocates and 90% of your districts renew annually. You will need to communicate effectively with MS DE stakeholders when it comes to progress on key goals and initiatives.
• MANAGE ACCOUNTS TO DRIVE USAGEYou onboard partners so schools and classrooms launch Istation with success. You create measures of success and keep a pulse on the health of districts across the State. You provide insights to customers using data to drive Istation usage andimplementation practices with fidelity, leading to impact.
• PRODUCT EXPERTISE & FEEDBACKYou will know Istation’s product inside and out, particularly with respect to the Assessment. You are often called upon to provide technical advice or training. You must be excellent at distilling the reasons why the product is working well andwhy it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value.
• USE PRODUCT DATA TO DRIVE VALUEYou must be very comfortable with data in the education space. You will communicate in novel and compelling ways about adoption trends and sentiment, finding ways to passionately convey the value proposition when examining adistrict’s utilization and reading growth data.
• RISK MITIGATIONYou proactively mine for concerns or issues experienced by customers. You get ahead of these problems whenever possible by tracking early-warning signs throughout the customer lifecycle and mitigating creatively and relentlessly.When necessary, you snap quickly into crisis management mode.
• PROJECT MANAGEMENT LEADERSHIPYou will lead a team of internal stakeholders to onboard and ensure high quality implementation fidelity across the state.