Customer Success Lead

at  Safewill

OUR STORY

At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re scaling fast - and we need a Customer Success Lead who can drive exceptional customer outcomes while balancing business goals.
But let’s be real - working at a startup is challenging. There’s no set playbook, and you’ll be designing and refining processes from the ground up. This is a hands-on leadership role where you’ll not only drive account strategies but also empower a small team, collaborate across departments, and contribute directly to Safewill’s growth and success.

WONDERING IF YOU SHOULD APPLY?

We’re looking for a practical, results-oriented leader with a strong data and analytics foundation. If you’ve got a proven playbook for driving customer outcomes and achieving business goals, thrive in ambiguity, and are energised by working in a fast-paced scale-up environment, this role could be for you. Apply today

Please refer the Job description for details